FAQ

SHOPPING
WHAT PAYMENT METHODS CAN I USE?
Karmayogishop.com accepts the following methods of payment for purchases:
Credit cards accepted:
  • American Express
  • Discover
  • MasterCard
  • Visa
Other forms of payment:
  • Karmayogishop gift cards
  • Credit Card Gift Cards
Examples of forms of payment we do not accept include:
  • CODs
  • Layaway plan
  • Personal checks
  • Money orders
Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.

WHEN WILL MY ORDER ARRIVE?
You can track your order by clicking on the tracking link included in your shipping confirmation email, *Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
Orders received before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

DO YOU SHIP OUTSIDE THE UNITED STATES?
We ship merchandise ordered on Karmayogishop.com within US from our US warehouse. Shipping to all other countries will be done through our warehouse in Nepal.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed at Karmayogishop.com, you cannot make changes. For assistance please send an email to info@karmayogishop.com

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?
All returns/exchanges of online orders must be returned within 30 days from the day the order was shipped.
To return or exchange by mail, please follow these instructions:
  1. Complete the required information on the packing slip included with your package. 
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.

CAN I RETURN ITEMS PURCHASED ON SALE OR CLEARANCE?
We do not accept returns or exchanges of items purchased on sale or clearance at any time. Both these items are considered Final Sale.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?
Gifts can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Customer satisfaction is our goal at Karmayogishop.com. Please contact us at info@karmayogishop.com for assistance.

I LIVE OUTSIDE THE UNITED STATES. CAN I ORDER FROM KARMAYOGISHOP?
Ofcourse. We accept orders for all over the world.
CAN I SEE A RECORD OF MY TRANSACTIONS WITH KARMAYOGISHOP.COM?
You must be a registered account holder on Karmayogishop.com to access your order history. Order history displayed in your online account includes online purchases, but only those purchases made after establishing an account.

WEBSITE USAGE
WHY SHOULD I CREATE A KARMAYOGISHOP.COM ACCOUNT?
Creating an account on Karmayogishop.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your Karmayogishop.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password.